Your Rights as a Travel Baseball Family

Question 1

Can a travel program legally collect fees through a personal Venmo or PayPal account?

Accepted Answer

While technically legal collecting fees through a personal account rather than a business account is a significant red flag. It complicates refunds eliminates business accountability and may indicate the program is not properly structured as a legal entity. ATBATS requires all certified programs to collect fees through a registered business account.

Question 2

Am I entitled to a refund if my child doesn't make the team after tryouts?

Accepted Answer

This depends on the program's written refund policy. If you paid a tryout fee and were not selected most programs retain tryout fees. If you paid season fees before the season began and your child doesn't make the final roster you may be entitled to a refund of season fees. Request the written refund policy before paying anything.

Question 3

What if the program cancels mid-season — do I get my money back?

Accepted Answer

You are entitled to a pro-rata refund for games or services not delivered. If a program collects $1,200 for a 60-game season and cancels after 30 games you are entitled to approximately $600 back. Michigan's Consumer Protection Act and similar laws in other states prohibit collecting fees for services not delivered.

Question 4

The program collected my money but hasn't told me the schedule roster or anything else. What can I do?

Accepted Answer

Send a written request by email asking for the schedule roster and program information within 14 days. Document the lack of response. If the program does not respond you have grounds for a consumer protection complaint with your state Attorney General and with ATBATS.

Question 5

What Happens to Your Fees if a Program Cancels?

Accepted Answer

Before you pay any upfront seasonal fee, ask the program: Where are fees held? Is there a written dissolution and refund policy? What happens to unspent fees if the program shuts down mid-season? A responsible dissolution policy should spell out how remaining fees are calculated, how quickly families are repaid, and who is accountable for issuing refunds. ATBATS certified Standard and Elite programs must hold fees in a dedicated business account and provide a written dissolution and refund policy before you ever pay. If a program can't or won't answer these questions in writing, treat that as a red flag — and if you've already been affected, file a complaint at /complaint.

Question 6

Is a program legally required to give my child equal playing time?

Accepted Answer

No — equal playing time is not legally required. However programs that market themselves as development-focused while systematically excluding certain players from participation may be misrepresenting their service. If you paid for a development program and your child received zero meaningful development opportunity that is a potential consumer protection issue.

Question 7

The coach told me my child would play regularly but they've sat most of the season. What can I do?

Accepted Answer

Document the representation — who said what and when — and document actual participation including games played plate appearances and innings. If the verbal representation was materially different from the actual service delivered this may constitute a deceptive practice under consumer protection law. File a complaint with ATBATS and potentially with your state AG.

Question 8

Can a coach play their own child significantly more than other players?

Accepted Answer

There is no law prohibiting this. However programs that collect equal fees from all families have an implied obligation to make good-faith efforts to provide meaningful participation. Systematic favoritism toward coaches' children to the detriment of paying families is the most common complaint ATBATS receives and is the situation our certification standards are specifically designed to prevent.

Question 9

What background checks should coaches have?

Accepted Answer

At minimum all coaches working with minors should have a national criminal background check and a sex offender registry search. SafeSport training is also standard. CLEATS certified coaches have completed verified background checks through ATBATS's approved provider. Ask any program what their background check process is before enrolling.

Question 10

My child's coach behaved inappropriately toward players. What should I do?

Accepted Answer

Document the incident in writing immediately with date time witnesses and what was said or done. Report to program leadership in writing. If program leadership does not respond or the conduct was serious report to local law enforcement and file a complaint with ATBATS and your state AG. For sexual misconduct report to the US Center for SafeSport.

Question 11

The field conditions seem unsafe. Does the program have to address this?

Accepted Answer

Programs have a duty of care for participant safety. Unsafe field conditions that are not addressed after being reported in writing constitute a safety standard failure. Document your concern in writing to program leadership. If unaddressed file a complaint with ATBATS.

Question 12

The program has no written agreement. Is that a problem?

Accepted Answer

Yes. The absence of a written participant agreement is a significant red flag. Without a written agreement the service terms fees refund policy and expectations are entirely verbal and nearly impossible to enforce. ATBATS requires all certified programs to provide written participant agreements before collecting fees.

Question 13

Can a program change the fees or schedule after I've already paid?

Accepted Answer

Unilateral material changes to a service after payment is collected may constitute a breach of the implied service agreement under consumer protection law. If fees are raised or the schedule is materially reduced after you've paid you may be entitled to the option of a refund.

Question 14

The program used a waiver. Does that mean I have no rights?

Accepted Answer

Waivers protect programs from ordinary negligence claims related to normal sports risks. They do not protect programs from gross negligence intentional misconduct fraud or deceptive business practices. Signing a waiver does not waive your consumer protection rights.

Question 15

What does filing a complaint with ATBATS do?

Accepted Answer

Filing with ATBATS creates a documented case record notifies ATBATS staff for review triggers pattern detection across similar complaints and may result in an AG referral package if warranted. ATBATS complaints are a consumer protection record — not a legal proceeding — but they create the documentation that supports legal action.

Question 16

How do I file a complaint with the Michigan Attorney General?

Accepted Answer

Go to michigan.gov/ag and search for Consumer Protection. You can file online or call (877) 765-8388. Attach all documentation including payment records correspondence and ATBATS case number if applicable.

Question 17

Will filing a complaint hurt my child's position on the team?

Accepted Answer

This is the most common reason families don't file complaints — and it's the reason the travel sports industry has operated without accountability for so long. ATBATS complaints can be submitted anonymously. Retaliation against a player because their family filed a consumer complaint is itself a potential violation of consumer protection law and a direct violation of ATBATS certification standards.

Your Rights as a Travel Baseball Family

Fees and Payments

Playing Time and Participation

Safety and Conduct

Contracts and Agreements

Filing Complaints

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